A Desktop Support Administrator provides infrastructural support to the staff of clients by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.

One of the primary responsibilities of administrators is to improve technology within the organization and to enhance the end user experience for both in-house and remote employees. They respond to calls and emails to fix issues of the desktop environment. They perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking.

Technicians should provide top-class customer services. They should have solid analytical and problem-solving skills. Administrators must have excellent written and verbal communication skills, as they should communicate complex concepts in a simple manner to people from non-technical backgrounds. They should be able to adhere to schedules strictly.

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Last-modified: 2019-10-29 (火) 21:32:38 (16d)